We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Under our interior, the clock is just a bomb. I'm delighted...
The watch came in a package of foam, but still a small crack appeared (it is almost invisible, so it is not critical). However, i think, there are claims not to the store, but to the delivery services. Otherwise the goods are good: assembled easily, the protective film protects the dial itself during delivery. I can recommend the seller.
received in 12 days. fast shipment.
Very cute watch, as in the picture. Delivery is fast, packed in foam box.
The watch is super, as they wrote that the cat outweighs anything like it all well, came in perfect condition, thanks to the store
The clock is cool, only first came broken, talked to the store, said that he will send a new dial. The seller was clever, came unharmed. Thank you for that.
Does not function
The beginning came with charapina and the color of the shooter was different, contacted the stores, yustro sent another scoreboard and arrows. Seller umnichka
received in 14days. fast shipment. nice clock.
Despite quite mixed packing arrived all in perfect condition. THE watch is working well!
Was very fast send, is very well in room and was approved by who saw, unusual, now just hope the watch not avarie!
The packing forespam was somewhat deformed, but the content is in perfect condition.
Good hours, go quietly. While collecting, bent the arrows) but straightened without problems. She took for the sake of a cat, and she is more like a devil than a cat-noses such does not happen in cats))
All in all nice item, but theres no instructions included...
Completely flimsy design, overnight peeled off the wall and fell
Very nice I like bcp Not easy to climb for me
Super all work
The package didn't come to me. 4 stars on the store's honesty. Returned money immediately.
The clock came in disassembled form, well packed!!! I recommend
Very nice pendulum, well packaged and quickly received. Very satisfied!
Good. I like it. Thanx