We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product and perfect packaging. A beautiful symbol of 2024. Let the Green Dragon bring peace and happiness to our homes! Thank you very much!
Very cute looks all like in the description
Beautiful perfect
Very beautiful, great quality and fast delivery. It was very well packed. Very happy with the purchase.
Very cute, beautiful dragon. I liked it. Recommend
Delivery to the Far East two weeks, everything is perfectly packed
Item corresponds to what the store offered
thank you for the fast delivery, love the statue
Norms, the figure is not ideal dare to assume that cutting on the Staples is manual
Perfect goods! Packing and delivery speed above all praise! The figurine is exactly like in the picture the quality is excellent!
Nice item
Arrived
Gorgeous dragon on the desk, I think everyone will like it, thank you!
Received. Delivered quickly. Packaged well.
Très bien
Wonderful Hight quality Recommend
The product is of good quality! Recommend!
Every time I order arrives extremly well and preciousely packed. Very beautiful. It causes everyone's excitement. Every time I have to buy them as presents Trusty store. Thank you!
Came quickly and everything was written by the store and came quickly
Perfect for the Golden.
As described. Thank you.
Beautiful
Received as in the photo. Thank you seller recommend.
Quality and perfect size for the next Chinese calendar
Careful seller on the packaging of his impeccable quality object.
A beautiful piece.
Careful store on the packaging of his impeccable quality object.
Same as the photo, good packing, arrived before the estimated date. Thank you very much
Used as an ornament in the aquarium Very good product as described
Beautiful
Beautiful dragon!!!!!!